Terms of Service

By creating an account or using this website and pickup portal (the "Service"), you agree to these Terms on behalf of yourself and the business you represent. If you do not agree, do not use the Service.

The Service is intended for businesses such as thrift stores. You must be at least 18, authorized to act for your business, and provide accurate information. Accounts are reviewed and may be approved or declined at our discretion.

Keep your login credentials confidential and notify us promptly of any unauthorized use. You are responsible for activity under your account and for keeping your business contact information current.

The Service is provided to request and track textile pickups and review related records. You agree not to misuse it, attempt to access other accounts or data, interfere with its operation, or use it for unlawful purposes.

Submitting a request does not guarantee a pickup. A pickup is scheduled only once we confirm it in the portal. Load sizes you select are estimates; actual weights are recorded at collection.

Please request cancellations or changes through the portal as early as possible. Pickup windows are estimates and may be affected by traffic, weather, or other conditions. If a pickup cannot be completed because the site is inaccessible or materials are unavailable, we may reschedule or cancel it.

Each business's rate per pound is negotiated individually and is confidential. Amounts shown in the portal are calculated as recorded weight multiplied by the agreed rate in effect at completion, rounded to the cent. Calculated amounts are records, not a guarantee of payment timing; payment status is updated by us.

Weights are recorded by us at the time of collection and are the basis for the amount shown in your portal. If you believe a recorded weight or calculated amount is incorrect, contact us within seven (7) days of the pickup, identifying the pickup date and the specific weight or amount you believe is wrong, along with any supporting details you have. We will review the record in good faith and correct it if the review shows an error. Requests made after that window may still be reviewed at our discretion.

We may decline materials that are wet, moldy, contaminated, hazardous, or otherwise unsuitable for recovery. Declined materials are not weighed or paid for.

Some materials fall outside the grades we buy. Where it is practical, we may still remove them so your space is cleared, but they are not weighed, included in your agreed rate, or paid for:

• Bed sheets, blankets, towels, and rags
• Socks and underwear
• Hard goods and other non-textile household items
• Media and technology items
• Large household items and furniture

Let us know in advance if you expect any of these to be present so we can confirm whether we can take them and plan the pickup accordingly.

You agree to provide safe, reasonable access to the pickup location and to share relevant loading or parking instructions. Each party is responsible for damage caused by its own negligence, to the extent provided by law.

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may correct errors in records, schedules, or calculations when discovered.

To the extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied.

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable law.

To the extent permitted by law, you agree to indemnify us against claims arising from your breach of these Terms or misuse of the Service.

We may suspend or deactivate accounts that violate these Terms or are no longer active. You may ask us to close your account at any time. Records of completed pickups may be kept as described in our Privacy Policy.

We may update these Terms. Material changes will be posted on this page with a new date, and we may ask you to accept the updated version.

These Terms are governed by the laws of the State of California. The parties will first try to resolve disputes informally. Otherwise, disputes will be brought in the courts located in San Diego County, California, unless applicable law provides otherwise.

Crown Textile Recovery
908 Tait St, Oceanside, CA 92054
ctrsocal@gmail.com · (760) 470-2160